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FAQ

Do you come to my home or business and repair my computer?

No!!!

As of March 2020 we are no longer providing in home service. I can pickup your system if you wish, it has to be brought to the front of the building and I will transport it to my shop where it will be sterilized prior to work and as alway, you will be contacted prior to any work being done to your system. If you choose to not have the system repaired there is a minimum charge of $50.00 plus GST

Here is a bright spot though, I can access your PC remotely if it is running the Operating System and can preform some repairs this way. If you wish to try it out as always it is by appointment only during normal hours of operation. Use the Contact Us link to the right on this page to email me and I will send you a link to download the software to begin the process. There are also a few things I would let you know in my email just so we keep you safe as well.

I hope to be able to provide full service soon, but that will depend upon everyone heeding the COVID19 guide lines and it will be better for all.

I still take the following method of payment : Visa, MasterCard and Debit with a portable machine from Moneris but to be a bit safer, I suggest the best method of payment is etransfer from your bank.

Do I sell replacement parts for your Computer.

Probably, YES! Trouble is, over the years I have found people would like to return that product back to the retailer they purchased it from for replacement if they have a concern "after the box is opened". Alas, you NOW, own it. The same way I do from my distributor. If you have a warranty concern or purchased the wrong product, contact the manufacturer and see how they can help.

We have for over 15 years repaired; replaced components and build systems for client without issue and stand behind our work. If you want to repair or build systems for yourself or your friends, I applaud your effort and hard work, I know what it can be like, but you WILL have to purchase parts from another venue, there are any number of web site devoted to the DIY computer sales. Tigerdirect.ca for example.

Are you a Bricks and Mortar business?

Well, YES and No!

We were and had been at a business location (You remember 419 Stafford Drive N) for the past 15 years .

Now I have moved my complete shop to location in my home where I have the space and tools I need to complete the traditional work I did and continue to do. However to keep my neighbors unencumbered by our clients, I prefer you phone, make an appointment for me to visit you.

If you feel you have to Bring your system to me, You will have to phone first to make an appointment (I could be on the move for someone else) and best to park in my drive pad to limit the affect to my neighbours.

Let me know you are there by either texting or phoning me you are here so I can come and get your system. Better yet, I will come by your home and pick up or look at your system there and help you, It's all part of the job, right!

Do I work on Apple Products?

Regrettably, no I don't, it seems there are enough Apple Techs in town.

Occasionally I get calls, "What do we charge an hour for a specific repair?"

That can be a bit difficult to say as I am an estimate based shop. Occasionally, a client will say my computer is doing, "x" or "y" and what will it cost to have to that repaired. That can be difficult as "x" may be like your oil light coming on your car dash. I could simply disable the indicator of a problem for an inexpensive charge but the problem will still be there so, it works better if I assess the concern look for the actual problem the indicator is pointing to and estimate the cost associated with a repair of it. That takes time and you know I do charge for my time, If you want me to work on a Server; All in One PC or Laptop, I charge a minimum of $50.00 for the those minor repair jobs.

We do have an hourly rate, but now that I do pick up and delivery by appointment I have made up my mind to include that in the final charges. I still have to get a good idea what the problem is prior to giving you an estimate for final repair but once I have seen the system, I can usually qualify it then. As I said earlier, there is a minimum of $50.00 for any calls, plus GST of course and mostly those would be carried out at the client's home or shop. If I take it I will provide you with a tracking card and id so it will be the one you get back :D.

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