FAQ
Due to many of my clients requests over the past few years I have made the decision to move my business to a shop I have at my home. This is allowing me to carry on my traditional business as well as adding Home and Business service calls to the mix.
That said, there are many, if not, most occasions where, I will just have to pack your system up, and take it to the shop where my more complete set of tools will allow me to actually work on the problem, rectify it and return it to your location.
Oh yes, and thank you to my many client's for continuing to work with me through my move, OMG there was a lot to pack and unpack at the new location. A special thank you to one client for the offer of his large moving van to fill and unload. Hope the little basket put a smile on the faces of your family. :)
Probably, YES! Trouble is, over the years I have found people would like to return that product back to the retailer they purchased it from for replacement if they have a concern "after the box is opened". Alas, you NOW, own it. The same way I do from my distributor. If you have a warranty concern or purchased the wrong product, contact the manufacturer and see how they can help.
We have for over 15 years repaired; replaced components and build systems for client without issue and stand behind our work. If you want to repair or build systems for yourself or your friends, I applaud your effort and hard work, I know what it can be like, but you WILL have to purchase parts from another venue, there are any number of web site devoted to the DIY computer sales. Tigerdirect.ca for example.
Well, YES and No!
We were and had been at a business location (You remember 419 Stafford Drive N) for the past 15 years .
Now I have moved my complete shop to location in my home where I have the space and tools I need to complete the traditional work I did and continue to do. However to keep my neighbors unencumbered by our clients, I prefer you phone, make an appointment for me to visit you.
If you feel you have to Bring your system to me, You will have to phone first to make an appointment (I could be on the move for someone else) and best to park in my drive pad to limit the affect to my neighbours.
Let me know you are there by either texting or phoning me you are here so I can come and get your system. Better yet, I will come by your home and pick up or look at your system there and help you, It's all part of the job, right!
Regretfully, no I don't, it seems there are enough Apple Techs in town.
That can be a bit difficult to say as I am an estimate based shop. Occasionally, a client will say my computer is doing, "x" or "y" and what will it cost to have to that repaired. That can be difficult as "x" may be like your oil light coming on your car dash. I could simply disable the indicator of a problem for an inexpensive charge but the problem will still be there so, it works better if I assess the concern look for the actual problem the indicator is pointing to and estimate the cost associated with a repair of it. That takes time and you know I do charge for my time, If you want me to work on a Server; All in One PC or Laptop, I charge a minimum of $50.00 for the those minor repair jobs.
We do have an hourly rate, but now that I do pick up and delivery by appointment I have made up my mind to include that in the final charges. I still have to get a good idea what the problem is prior to giving you an estimate for final repair but once I have seen the system, I can usually qualify it then. As I said earlier, there is a minimum of $50.00 for any calls, plus GST of course and mostly those would be carried out at the client's home or shop. If I take it I will provide you with a tracking card and id so it will be the one you get back :D.
