Normally No! I do for specific instances where bringing in the system is simply impossible.
Why, you ask? Many times when I go to someones home, the repairs I need to do are more extensive than can be done in a reasonable period of time. Or I will need to use tools I don't take with me to your home. Normally No! Why, you ask? Most of the time when I go to someones home, the repairs I need to do are more extensive than can be done in a short period of time and/or need me to use something I can't take with me to your home.
Probably, YES! Trouble is, over the years I have found people would like to return that product back to the retailer they purchased it from for replacement if they have a concern "after the box is opened". Alas, you NOW, own it. The same way I do from my distributor. If you have a warranty concern or purchased the wrong product, contact the manufacturer and see how they can help.
We have for over 15 years repaired; replaced components and build systems for client without issue and stand behind our work. If you want to repair or build systems for yourself or your friends, I applaud your effort and hard work, I know what it can be like, but you WILL have to purchase parts from another venue, there are any number of web site devoted to the DIY computer sales. Tigerdirect.ca for example.
YES! We are and have been at a business location (see the map on our home page) for the past 15 years. We have parking in front of the building and however, like many small business, we share with our neighbors to accommodate our clients. If you have to park to far away from the front and have a PC to bring in or if you just find it difficult to bring in by yourself, come in and tell me. I will come and help you, It's all part of the job, right!
That can be a bit difficult to say as I am an estimate based shop. Occasionally, a client will say my computer is doing, "x" or "y" and what will it cost to have to that repaired. That can be difficult as "x" may be like your oil light coming on your car dash. I could simply disable the indicator of a problem for an inexpensive charge but the problem will still be there so, it works better if I assess the concern look for the actual problem the indicator is pointing to and estimate the cost associated with a repair of it. That takes time and I do charge for my time, If you bring me a Server; All in One PC or Laptop, I charge $50.00 for the estimate, if you bring a basic PC it is $30.00. That said, I apply the estimate charges to the repair IF you decide to have me do that repair. If for some reason, I have not found the problem you describe and the system appears to have no fault. I will apply that estimate charge you paid for the next 30 days if the intermittant problem reappears, fair enough?
We do have an hourly rate, but it is used primarly for service calls, yes I do them occasionally. It is, $63.00 per hour, plus the outside service charge of $105.00 or $168.00 GST applied and any additional partial hour is $63.00 the first $168.00 must be prepaid by credit card and any additional charges will be added after the call.
Many times, the charges of the repair do not equal $168.00 and can be as low as the estimate fee itself if it is simple problem and NOT time consuming.